Sertifi eAuthorizations and Opera integration

Sertifi offers a direct integration with Oracle Hospitality OPERA that seamlessly pushes payment information details from your Sertifi portal directly to your OPERA system without the need to re-key any information. With this integration, your guests get to enjoy a more modernized and effortless payment experience.

Process

The behind-the-scenes process works as follows:

1. A guest receives a request from the Sertifi portal to submit their payment information for eAuthorization.
2. The payment information gets posted directly to the payment gateway you use via Direct Post API.
3. The card verification, authorization code, token, and other details are securely returned to Sertifi from the payment gateway.
4. Sertifi pushes the payment token or payment data and routing for authorized charges into your OPERA system. The data sent to OPERA includes:
   • Credit card data
   • Credit card token for tokenized systems
   • Comment of authorized charges or others
   • Alert
   • Trace

This entire process is performed with TLS 1.2+ encryption to protect all information flows and communication.

Get Started

To start using Sertifi eAuthorizations and OPERA:

1. Contact your Oracle/Opera representative and give them the following product ID: 5100/041 / OPP-KSK.
2. Gather the appropriate information
3. Contact your CSM to set up your plugin and provide them with details from your Oracle/Opera representative and perform testing.
4. Create your signature documents with the appropriate OPERA fields.
5. Monitor your Opera transactions using the Opera Status report.

Best Practices

As a best practice, you should pull your traces on a regular basis, and verify that the information for the trace is correct by either pulling up the traces in Opera or running a trace report.

Click the name of the reservation and set up Routing for the reservation using the information from the trace.

As a best practice, you should routinely check the Opera Status Report in Sertifi to ensure that no reservations failed to create a trace in Opera.